You will be given a safe and protected environment to explore your most vulnerable emotions, memories, behaviours and thoughts. Most therapy rooms are private, quiet and comfortable. Although unpleasant, therapy will require you to be honest with yourself and about the life you live so that you may create awareness and change. Sometimes you may cry and sometimes you may laugh, but you can expect therapy to be a space in time dedicated to you and your needs.
Many clients expect their therapists to give them advice and tell them what to do. Unfortunately, this is not the job of a therapist. Our job is rather to provide a safe space for you to explore your behaviour, thoughts, and emotions and to come to your own conclusions. Our job is to make you feel heard and understood first. We may ask you thoughtful and guided questions in order to help us both understand you a bit better, we may even offer some insights or thoughts on what you bring to therapy. The focus of the session is on you and your story, and the one most qualified to make decisions about your life is you. Our job is to assist you in doing that.
The first few sessions of a therapeutic relationship are usually centred on the therapist getting to know you. People are dynamic and unique, this means we have a lot to learn about you before the real work can begin. Once the relationship is established, a session will follow a fairly similar structure. A client is usually asked how they have been and if anything has happened since the previous session. If any homework was assigned, the therapist will ask about this too. The client is usually the leader of the session and will guide where the focus will be. Sometimes the therapist will guide the content of the session if they feel it is necessary, but the client and their needs are most important. We will focus on the challenges that brought you to therapy in the first place and will generally work on coping skills, emotional awareness, thought awareness and behaviour management.
The duration of therapy depends on the client, their needs, and their availability. Some people prefer to be in therapy to resolve specific issues, others enjoy the consistent emotional work and will be in therapy for years. Some people enter therapy for a few sessions and then never need to go back, others will revisit their therapist whenever they need assistance in processing a major life event. There is no right amount or duration of therapy, therefore it's important to listen to your mind, body, and emotions to tell you when you do and don't need to be in therapy.
The beauty of therapy is that it can be helpful to everyone. There is an age-old stigma that says only "crazy" people or people who have something wrong with them are in therapy. Therapy is actually designed to assist people with a wide variety of issues from grief, job stress and relationship hurdles to personality disorders, depression, and anxiety. There is no set type of person that needs to be in therapy.
A therapist, specifically a psychologist, will spend many years trying to qualify in this profession. Each therapist is highly trained and will have a specific selection of therapeutic techniques or theories that they will work with. Whilst most therapists are good at their jobs, the most important factor that will determine the right therapist for you is the therapeutic relationship. Therapy is a highly personal and subjective experience. There needs to be a sense of ease and comfort between you and your therapist. This helps create a sense of trust and connection that is vital for the therapeutic process. The only way to know this is to meet a therapist and get a feel for them. You should know by the first or second session if you feel comfortable and trusting of your therapist. If you don't, you are allowed to tell your therapist and ask for a referral to someone who they think might fit your needs better.
As part of the play therapy journey, it is important that we see the parents of the child first without the child being present. This initial session allows us to gather important background information, understand your child's developmental and emotional history, learn about any concerns you may have, and assess the family dynamics that may be influencing your child's behaviour. It also gives you the opportunity to ask questions about the therapeutic process and clarify goals. This helps ensure that therapy is as effective and supportive as possible for your child.
Most therapists also accept cash payments and don't need you to have medical aid to offer treatment services. The best option is to contact reception to discuss your financial situation and your ability to pay for sessions.
The cost per session is based on the current annual medical aid rates and is dependent on the duration of a session. For 2026, a standard 50-60 minute session will be charged at R 1,300. If you therapy session is shorter or longer, this will impact the cost of your therapy session. Head to our services tab to find out more about each session type and what they cost.
We have an in-house practice manager who handles all of the claims and financial matters for the practice and our clients. Claiming for sessions on your behalf from a medical aid is available for most schemes. We recommend checking directly with your medical aid provider to check if your plan covers therapy and if you have funds available before attending a session.
We are able to accept various forms of payment for your therapy session. Cash, EFT and credit/debit card payments are also accepted. For new clients who will be paying for their own therapy, we require for their sessions to be paid in cash or card at the end of their session. For more information, please contact reception.
The easiest way is to use our online booking system. You can also contact reception to book an appointment.
The easy-to-use booking system allows you to reschedule or cancel your appointment whenever you need to. We believe in our clients having full control and responsibility over their therapy journey. However, with our cancellation policy, the system will not allow you to change anything about your upcoming session within 24-hours of your booking. If you are unable to attend your session and need assistance cancelling your booking, please contact reception.
We understand that sometimes things change and that we need to adapt. The easy-to-use booking system allows you to change details about your appointment whenever you need to. We believe in our clients having full control and responsibility over their therapy journey. However, with our cancellation policy, the system will not allow you to change anything about your upcoming session within 24-hours of your booking. If something has popped up at the last minute and you need to change the venue of your session, please contact reception for assistance.
Appointments that are missed or cancelled with less than 24 hours' notice will be charged the full session fee. This policy is in place to protect the time set aside for you or your family and to allow other clients the opportunity to use that time if it's no longer needed. We understand that emergencies can happen, so if there are extenuating circumstances, we encourage you to contact reception to discuss the situation.